![]() Through its ongoing digital transformation, MTR Corporation aims to enhance the reliability, efficiency and integration of their services, not only in Hong Kong but in its other global cities of operation. MTR’s trains already run at an on-time performance of 99.94%, but customers want better. Utilising smart technology facilitates enhanced customer service, improved asset management, and a more efficient and reliable service. Train travel is the most efficient way of moving large amounts of people through the compact city, and MTR has made social and environmental friendliness a priority.ĭigitalisation is at the heart of MTR’s drive to enhance public transport for the masses, says CEO Dr Jacob Kam. Public transit is the most used mode of transport: 90% of citizens use public transport in their daily lives. In Hong Kong, the railway is the backbone of the city’s transport. It additionally invests, or takes part in O&M contracts for rail services in eight other cities globally: Beijing, Hangzhou, Macao, Shenzhen, Melbourne, Sydney, Stockholm and London. MTR operates Hong Kong’s railway services ), and is also a key property developer and manager in the city. A pivotal aspect of more intelligent city living is public transport, ensuring residents can navigate their daily lives efficiently, reliably, and increasingly more sustainably. Venturing into a new decade, a crucial and pertinent question in urban planning revolves around how to make our cities smarter.
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